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Worried about someone else
You can also call Lifeline if you are worried about someone else and need advice on what to do next. The Lifeline counsellor will explain Lifeline’s confidentiality policy and talk to you about why you are calling and the type of support you need. Click here to read more about Lifeline and confidentiality.
If you are calling Lifeline because someone you know is in crisis the counsellor will work with you to try and resolve the crisis. This may include helping you to seek immediate support from a family member, friend, trusted adult, community worker, GP, social worker, hospital or the emergency services. In addition, you will be offered guidance on how you can be a valuable support to the person you are worried about.
If the reason you are calling is not an immediate crisis you will be offered the opportunity to refer the person you are worried about to Lifeline. Lifeline will call the person who you have referred within 24 hours. Lifeline will not call the person you are referring unless you have made them aware of the referral and they are in agreement to being contacted.
If you are (or someone you know is) in immediate physical danger through self-harm and in need of urgent medical attention then please call emergency services on 999.
When you are (or the person you know is) out of immediate danger it would be a good idea to contact Lifeline for help, support and useful services to move forward and recover. You can contact Lifeline before you contact emergency services but you will get medical help faster if you phone emergency services directly on 999.